Support Desk
Nepali Support Desk
Real people based in Kathmandu ready to assist organizers and attendees across Nepal.
Email Support
Average response within 2 hours during desk hours.
Support Hours
Sunday through Friday
9:00 AM – 6:00 PM NPT
Organizer Helpdesk
Need help setting up a large summit or festival?
Frequently Asked Questions
How do payments work via eSewa, Khalti, and Fonepay?
When you purchase a paid ticket, Nimantra connects directly to your chosen wallet or mobile banking app. Once authorized, your ticket pass is generated instantly and sent to your email with a downloadable .ics calendar invite.
Where do I find my purchased tickets and QR code?
You can access all your passes under "My Tickets" in your account dashboard. You can also present the QR code sent to your confirmation email at the door.
What should I do if my payment was deducted but the ticket is pending?
Occasionally local telecom gateways experience brief latency. Our system continuously validates pending transactions via Khalti KPG-2 and eSewa verification APIs. If your ticket has not arrived within 10 minutes, send your transaction reference ID to [email protected] for immediate resolution.
Can I get a refund if I can no longer attend an event?
Refunds depend on the event host's policy as stated on the event page. To request a refund, contact the host directly via their event page or reach out to support with your registration ID.
How do hosts receive payouts for ticket sales?
Ticket sales revenue is settled directly into your linked Nepali bank account, eSewa, or Khalti wallet after the event concludes or on a rolling weekly schedule, minus our standard 5% platform fee.